RETURNS & EXCHANGES
CAN I RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE?
You may return any product ordered via the KIERIN NYC website within the thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:
Returns must be shipped back and received by KIERIN NYC in their pristine condition (unopened and unused) in original packaging to the following address:
1 Poorhouse Road, Newtown CT 06470
Returns must enclose the original receipt or, if you are returning only part of your order, a copy. Merchandise returned without a receipt will not be processed.
Please specify with your return whether you wish to exchange the goods returned or require a refund.
CAN I GET A REFUND OF MY SHIPPING COSTS?
The shipping costs of product purchased on the KEIRIN NYC website are not eligible for refund. However, if you request an exchange of the returned item, then you will not be charged for the return shipping costs (if applicable) for the exchanged item.
IF AN ITEM IS PURCHASED AS A GIFT, CAN IT BE RETURNED OR EXCHANGED?
Gift orders are not eligible for refund and may only be exchanged for a different product. Limitations may apply. Shipping costs may apply to exchanges without a copy of the delivery receipt.
Still have Questions? Contact us firstname.lastname@example.org