SHIPPING

SHIPPING POLICY

Effective Date: September 1, 2018

At KIERIN, we aim to deliver your fragrances promptly, securely, and with care. Here’s everything you need to know about shipping your order.

ORDER PROCESSING TIME

  • All orders are processed within 1–3 business days, excluding weekends and holidays.

  • Orders placed after 12 PM ET on Fridays or over the weekend are processed the following business day.

  • Once your shipment is prepared, you’ll receive an email confirmation with tracking details.

U.S. SHIPPING RATES

We ship to U.S. destinations supported at checkout. Complimentary economy shipping is available on eligible orders of $125 or more within our domestic shipping zone, excluding Hawaii and Puerto Rico. Orders to Hawaii and Puerto Rico use paid shipping options shown at checkout. Available services and charges depend on your delivery address and the items ordered.

SHIPPING OPTIONS

We offer a variety of shipping options to meet your timeline and budget:

  • Standard Ground: Typically delivers within 3–7 business days after processing.

  • Expedited: 2-Day and 3-Day shipping may be available at checkout, depending on your delivery address.

Note: Delivery timeframes are carrier estimates and do not include order processing time.

SHIPPING LIMITATIONS

  • We currently ship only to U.S. destinations supported at checkout. For international delivery, please use our Contact Us page and we’ll try to help you find a KIERIN retailer near you.

  • Orders to Alaska, Hawaii, Puerto Rico, APO/FPO, and other service-supported U.S. destinations may take longer due to extended transit times and available carrier services.

DELIVERY RECOMMENDATIONS

  • Use a secure, attended address whenever possible.

  • PO Boxes and military addresses may be eligible for USPS shipping. Use our Contact Us page if you need assistance.

  • Signature may be required for delivery on high-value orders.

ADDRESS CHANGES

  • Please review your shipping address carefully before placing your order.

  • If you notice an error after ordering, use our Contact Us page as soon as possible. We will try to correct the address before shipment, but changes cannot be guaranteed once an order has been released to the carrier.

  • If a package is delayed, returned, or misdirected because of an incorrect or incomplete address supplied at checkout, we will make reasonable efforts to help, but rerouting, replacement, or refund cannot be guaranteed after shipment.

LOST, DAMAGED OR MISDIRECTED PACKAGES

  • Damaged or incorrect delivery: Use our Contact Us page promptly with your order number and, where applicable, clear photographs of the package and product so we can review the issue.

  • Lost in transit: If tracking stops updating or a package appears lost, check the carrier tracking first. If it remains unresolved, contact KIERIN. We may work with the carrier to investigate and, where appropriate, arrange a replacement or refund after the carrier claim or investigation is completed.

  • Marked delivered but not found: Please confirm the delivery address, check with household members, building staff or neighbors, and review any carrier delivery details. If the package still cannot be located, contact us so we can review available options.

  • Misdirected because of the address supplied at checkout: We will help where reasonably possible, but once a package has shipped, carrier rerouting, retrieval, replacement, or refund is not guaranteed.

NEED HELP?

Our team is happy to assist with shipping questions or special delivery requests. Please use our Contact Us page. We typically respond within one business day.