PRIVACY POLICY

PRIVACY POLICY

Effective Date: September 1, 2018

KIERIN (“KIERIN,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit or use kierin-nyc.com, shop with us, create or use an account, communicate with us, participate in programs, or otherwise interact with KIERIN.

This policy should be read together with our Cookie Policy and, where applicable, Your Privacy Choices.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with KIERIN, we may collect:

  • Contact and account information, such as name, email address, phone number, shipping and billing address, account details, and preferences.

  • Order and transaction information, such as products purchased, order history, shipping details, returns, exchanges, discounts, and customer-service history.

  • Payment-related information. Payments are processed by Shopify and other payment providers. KIERIN does not directly retain complete payment-card numbers used through Shopify checkout.

  • Device and usage information, such as IP address, browser or device information, pages viewed, referring pages, interactions, session information, cookies, pixels, and similar technologies.

  • Information you choose to submit, including survey or quiz responses, reviews, messages, customer-service requests, wholesale or partnership inquiries, and other content you provide.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process, fulfill, ship, service, return, exchange, and support orders

  • Create and manage customer accounts, rewards, preferences, and eligible programs

  • Communicate about orders, customer service, products, launches, programs, and marketing where permitted

  • Operate, personalize, analyze, maintain, and improve our Site and customer experience

  • Measure performance and understand how customers interact with KIERIN

  • Protect the Site, detect or prevent fraud, abuse, security incidents, and other harmful activity

  • Comply with legal, tax, accounting, regulatory, and contractual obligations

  • Establish, exercise, or defend legal claims and enforce our terms and policies

3. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information as reasonably necessary to operate KIERIN, including to:

  • Shopify and technology providers that host or support our storefront, checkout, customer accounts, and related commerce functions

  • Payment providers that process transactions

  • Fulfillment, warehouse, shipping, delivery, and returns providers that help deliver and service orders

  • Customer-service, communications, analytics, fraud-prevention, marketing, and business-service providers acting on our behalf or providing services we use

  • Professional advisers, including legal, accounting, insurance, and financial advisers where appropriate

  • Government authorities or other parties when required by law, to protect rights or safety, investigate fraud or security, or enforce agreements

  • Parties to a corporate transaction, such as a merger, financing, sale, reorganization, or transfer of all or part of a business, subject to applicable law

We do not sell personal information for monetary payment. However, certain disclosures involving advertising, analytics, cookies, pixels, or similar technologies may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws. Where applicable, you can opt out through Your Privacy Choices.

4. SHOPIFY

Our store is hosted on Shopify. Shopify provides technology used for our storefront, checkout, payments, customer accounts, Shop and Shop Pay features where used, fraud prevention, analytics, privacy controls, and related commerce services. Shopify may process personal information when you interact with our store. Shopify’s own processing is governed by its applicable privacy terms and notices.

5. COOKIES, PIXELS & SIMILAR TECHNOLOGIES

We use cookies and similar technologies for essential functions and, depending on your location and choices, for functionality, measurement, personalization, and advertising. Please review our Cookie Policy for more detail.

Where applicable, Site privacy controls may allow you to manage non-essential cookies. You may also use Your Privacy Choices for applicable opt-outs from activity considered a sale, sharing, or targeted advertising.

If you visit with a recognized Global Privacy Control signal enabled, Shopify may treat that signal as an opt-out request where required by applicable law and supported by the Site’s privacy settings.

6. MARKETING COMMUNICATIONS

If you receive KIERIN marketing emails, you can unsubscribe by using the unsubscribe link contained in the marketing message. An unsubscribe request does not prevent transactional or service communications that are necessary to complete or support an order, account, or action you initiated.

7. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable exceptions, you may have rights to:

  • Request access to or a copy of personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Request portability of certain personal information

  • Opt out of certain sale, sharing, or targeted-advertising activity

  • Limit certain uses of sensitive personal information where applicable

  • Appeal certain privacy-request decisions where applicable

  • Exercise applicable privacy rights without unlawful discrimination

To make an access, correction, deletion, portability, or other privacy request, use our Contact Us page and identify the message as a “Privacy Request.” We may need to verify your identity before completing certain requests. Authorized agents may submit requests where permitted by law and may be required to provide proof of authority.

For applicable sale, sharing, or targeted-advertising opt-outs, use Your Privacy Choices.

8. RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain transaction and business records, meet legal or accounting obligations, resolve disputes, prevent fraud, and enforce agreements. Retention periods vary depending on the type of information and the reason it is held.

9. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. CHILDREN’S PRIVACY

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it as appropriate.

11. THIRD-PARTY LINKS & SERVICES

The Site may link to third-party websites, platforms, or services. Their privacy practices are governed by their own policies, and KIERIN is not responsible for their independent privacy practices.

12. INTERNATIONAL VISITORS

KIERIN operates from the United States. If you interact with us from another country, personal information may be processed in the United States or other locations where our service providers operate, subject to applicable law.

13. POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. We will revise the effective date above when the policy is updated and provide additional notice where required.

14. CONTACT & PRIVACY REQUESTS

For privacy questions or requests other than the opt-out choices described above, use our Contact Us page. For applicable sale, sharing, or targeted-advertising opt-outs, use Your Privacy Choices.