RETURNS & EXCHANGES

KIERIN RETURNS & EXCHANGES POLICY

Effective Date: September 1, 2018

We hope that you are happy with your order. Eligible products purchased directly from KIERIN may be returned within 30 days from delivery, subject to the conditions below.

If you acquired your KIERIN product elsewhere, online or in-store, your return must be made in accordance with the return or cancellation policy of the relevant retailer and should not be returned directly to KIERIN.

QUICK POLICY OVERVIEW

✔️ 30-Day Return Window for eligible products
✔️ Items must be unopened, unused, undamaged, in original packaging, and in salable condition
✔️ KIERIN will notify you after inspection whether your return is approved or rejected
✔️ Approved refunds are processed within 5–7 business days after the returned goods are received, inspected, and approved
✔️ KIERIN pays return shipping only when KIERIN issues the prepaid return label
❌ No refund is issued without the merchandise being returned, received, inspected, and approved
❌ Discovery Sets, Travel Sprays, and body products, including creams and soaps, are final sale
❌ Gift purchases are not eligible for cash refunds; an exchange or store credit may be available where applicable

FINAL SALE ITEMS

Discovery Sets, Travel Sprays, and body products, including creams and soaps, are final sale and are not eligible for return, refund, or exchange for change-of-mind reasons.

If a final-sale item arrives damaged, defective, or incorrect, please use our Contact Us page so we can review and correct the issue.

RETURNS

You may request a return of an eligible product purchased directly from the KIERIN website within 30 calendar days of the delivery date.

Returned items must be:

Unopened, unused, undamaged, and in pristine, salable condition, with authentic labels and original packaging.
Accompanied by the original receipt or other acceptable proof of purchase.
Packaged securely to prevent damage in transit. Any promotional gifts received with the purchase must also be returned when KIERIN instructs you to do so.

Do not mail a return before KIERIN reviews your request. If the return is eligible, KIERIN will provide return instructions and, when applicable, a prepaid return label.

A refund is not issued simply because a return is requested. The merchandise must be physically returned to KIERIN, received, inspected, and approved before any refund is processed.

RETURN CONDITION & INSPECTION

All returned goods are inspected after receipt. KIERIN will notify you when inspection is complete and whether the return has been approved or rejected for refund. Products that are opened, used, damaged, missing packaging or components, altered, or otherwise not in salable condition are not eligible for a refund.

At KIERIN’s discretion, a returned item that is not in perfect, salable condition may qualify for a partial store credit only, based on its condition. A partial store credit is not guaranteed and will not equal the full purchase price.

REFUNDS & EXCHANGES

Refunds: Once returned merchandise has been received, inspected, and approved, an approved refund is processed to the original payment method within 5–7 business days. Your bank or card issuer may require additional time to post the credit.
Exchanges: Approved exchanges are generally shipped within 3–5 business days after the returned merchandise has been received and approved, subject to availability.
No-return refund requests: KIERIN does not issue refunds without return of the merchandise, except where required by applicable law.

RETURN SHIPPING

KIERIN pays return shipping only when KIERIN issues the prepaid return label.
If you choose to use your own shipping method or purchase your own return label, KIERIN does not reimburse that cost.
Original outbound shipping charges are non-refundable, except where required by law or when the return results from an error by KIERIN.
Retain carrier proof of acceptance and tracking. KIERIN is responsible for the returned package only after it is delivered back to us.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or contains the wrong item, please use our Contact Us page promptly. Include your order number and photographs when relevant. We will review the issue and, when approved, provide the appropriate return, replacement, exchange, or refund instructions.

GIFT PURCHASES

Gift purchases are not eligible for a cash refund to the gift recipient. Where eligible, KIERIN may offer an exchange or store credit after the merchandise is returned, received, inspected, and approved. Proof of purchase or delivery may be required.

FRAUD PREVENTION

To prevent or investigate fraudulent or abusive return activity, KIERIN may review unusual return patterns, request reasonable supporting information, and decline requests that do not meet this policy or applicable law.

RETURNS PORTAL & QUESTIONS

To request a return or get help with a return, use our Contact Us page. Please wait for KIERIN’s return instructions before mailing merchandise.

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